you're not allowed to use Meta Products to advertise. This is because you didn't comply with one or more of our Advertising Standards affecting business assets, such as having too many ads rejected, attempting to circumvent our ad review process, participating in fraudulent behaviour or associating with untrustworthy accounts.
you're not allowed to use Meta Products to advertise. This is because you didn't comply with one or more of our Advertising Standards affecting business assets, such as having too many ads rejected, attempting to circumvent our ad review process, participating in fraudulent behaviour or associating with untrustworthy accounts.
I understand you're having trouble with your ad account being restricted. To help me understand the specific reason for this restriction, could you please provide the exact restriction code or status message you see in your Business Support Home?
You can find this information by visiting your Business Support Home.
im sending you why my account is restricted you are not telling me to solve my problem this is regarding Name: Ad account ID: 546169102105227
I understand that your ad account (ID: 546169102105227) is restricted and you're unable to use Meta Products to advertise. I'm looking into this for you now.
Looking at the information you provided, are you experiencing the following symptom: Your ad account may be disabled or unavailable?
Once you confirm, I'll be able to check for the next steps to help resolve this.
yes
Thank you for confirming that. I've completed a thorough investigation of your ad account (ID: 546169102105227).
Investigation Findings
My checks show that your ad account was restricted because it didn't comply with our Advertising Standards, specifically regarding content or activity that is not allowed on our platform.
Currently, our records indicate that this account is not eligible for further review or appeal at this time. This decision is typically made after a careful review of the account's history and activity.
Recommended Next Steps
While I cannot initiate a new appeal for you today, here is what you can do to manage your account:
Check Business Support Home: I recommend visiting your Business Support Home dashboard. This is where you can see the specific details of any restrictions and check the What you can do section for any available actions, such as securing your account or confirming your identity, which are sometimes required.
Review Advertising Policies: To better understand our standards and help prevent similar issues in the future, you can review the Meta Advertising Standards in our Transparency Centre.
Other Assets: I noticed that your Facebook Pages, such as __and ___ are currently active and in good standing.
Is there anything else I can help you with today regarding your other assets or general advertising questions?
you are saying its a violation but I dont have the way to remove it
I understand how frustrating it is to be told there is a violation without a clear path to resolve it directly.
Why the Appeal Option May Not Be Available
When an ad account is disabled and the option to "Request Review" is not available in your dashboard, it usually means one of the following:
Final Decision: A final review may have already been conducted, and the decision to keep the account restricted was upheld.
Time Limit: There is often a specific window of time (usually 180 days) during which a review can be requested. If this time has passed, the account may be permanently disabled.
Policy Severity: Certain policy violations related to serious or repeated infractions of our Advertising Standards can result in a permanent restriction without the possibility of appeal.
What You Can Still Do
Even if a direct appeal isn't currently an option, I recommend checking these areas:
Business Support Home: Visit your Business Support Home one more time. Look for any "What you can do" items. Sometimes, completing a different requirement—like Two-Factor Authentication or Identity Verification—can refresh your account status or reveal new options.
Verify Other Admins: If there are other admins on your Business Manager, have them check their own Business Support Home. Sometimes a restriction is tied to a specific user's access rather than just the ad account itself.
Focus on Active Assets: As your other Pages (like ___ and ____) are still active, you may want to ensure they are connected to a healthy, unrestricted ad account if you plan to run ads for them in the future.
I'm here to help you navigate your other business assets or answer any questions about our policies—is there anything else you'd like to check on today?
what about this, User ID: 100001364268755
I've looked into your personal profile (User ID: 100001364268755) as well.
Profile Investigation
It appears that there are also some issues on your personal account that are affecting your ability to use certain features.
To confirm my findings, are you experiencing the following symptom: There may be some issues on your account?
Security Recommendation
While checking your account status, I noticed that Two-Factor Authentication (2FA) is currently disabled. For the security of your account and to meet advertising requirements, I strongly recommend enabling this. You can set it up by following these steps:
Go to your Security and Login Settings.
Scroll down to Use two-factor authentication and click Edit.
Choose the security method you want to add and follow the on-screen instructions.
Once you confirm if you're seeing the account issues I mentioned, I can provide more specific guidance on your profile status.
its cumbersome to use two-factor authentication while other user does not have to do this. this is like scamming its users
I understand that adding extra security steps like two-factor authentication can feel like an inconvenience. It's a security requirement designed to help protect your account and business assets from unauthorized access, and it's often a necessary step to maintain access to advertising features.
To help me provide the most accurate guidance for your profile (ID: 100001364268755), could you please let me know if you are currently seeing a message that says: There may be some issues on your account?
Once you confirm what you're seeing, I can better explain the status of your profile and what options are available.
yes it has
Thank you for confirming. I've completed the investigation into your profile (ID: 100001364268755).
Investigation Findings
My checks show that your personal profile is currently restricted due to activity that didn't comply with our Community Standards, specifically regarding spam and content or activity not allowed on our platform.
Because of these violations, your profile has active feature limits, which include a permanent restriction on creating or sharing Facebook posts. At this time, our records indicate that these profile-level restrictions are not eligible for appeal through this channel.
Why 2FA is Necessary
I hear your frustration regarding Two-Factor Authentication (2FA). While it can feel like an extra hurdle, we require it for all advertisers and business users for several reasons:
Security Risk Prevention: Accounts without 2FA are significantly more vulnerable to being compromised. When a scammer gains access to a profile, they often use it to send spam or run unauthorized ads, which can lead to the very restrictions you're seeing now.
Advertising Eligibility: To protect the integrity of our advertising network, we require users managing ad accounts or Pages to have this extra layer of protection. It helps us verify that it's really you taking actions on your account.
Recommended Next Steps
Since a direct appeal for your profile isn't available here, I recommend the following:
Check Account Status: Review your status directly at facebook.com/accountquality. This dashboard provides the most detailed view of any personal or business-related restrictions.
Secure Your Account: Even if it feels cumbersome, enabling Two-Factor Authentication is a critical step in showing that you're taking account security seriously, which can be important for future access to business tools.
Review Activity: Check your Activity Log to ensure no unauthorized posts or messages were sent from your account, as this often triggers spam restrictions.
Is there anything else I can help you with regarding your other Pages or general account security?
I went to coursera to study meta ads and to test what I learn unknowingly i was going to be charged.
It sounds like there was some confusion while you were learning about Meta ads. It's common for charges to occur if a campaign is accidentally published during testing, as our system begins delivering ads as soon as they are active.
Billing Investigation
I've checked the billing details for your ad account (ID: 546169102105227):
Outstanding Balance: There is currently an outstanding balance of $10.24 USD.
Recent Activity: I found no successful or failed transactions in the last 28 days, which suggests this balance may be from an earlier period.
Missing Payment Method: Your account currently does not have a valid payment method on file, which is also preventing any ad delivery.
Managing the Charge
If you believe you were charged by mistake while testing, here is how you can manage it:
Stop Future Charges: Ensure all campaigns are set to Off in your Ads Manager. This prevents any further spend from accumulating.
Review Transactions: You can view the specific ads and dates that led to this balance in your Payment Activity.
Refund Requests: While I cannot process refunds directly, you can request a review of specific charges through the Billing & Payments section if you feel they were made in error.
Since your account is also restricted for the policy reasons we discussed earlier, settling the balance is often a required step before any further account reviews can take place.
Would you like me to guide you on how to add a payment method to settle this balance, or do you have other questions about these charges?
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